Privacy Policy

1. Introduction

Gold Planet USA ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Identity Verification: Government-issued ID, Social Security Number (as required by law)
• Financial Information: Bank account details, payment information, transaction history
• Business Information: Company name, business address, tax identification numbers
• Investment Profile: Investment objectives, risk tolerance, financial status

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing transactions, providing products and services
• Legal Compliance: Meeting regulatory requirements (KYC, AML, tax reporting)
• Customer Support: Responding to inquiries and providing assistance
• Account Management: Creating and maintaining customer accounts
• Risk Management: Fraud prevention and security monitoring
• Marketing: Sending promotional materials (with your consent)
• Website Improvement: Analytics and website optimization
• Legal Protection: Enforcing terms and protecting our rights

4. Legal Basis for Processing (GDPR)

For EU residents, we process your personal data based on:

• Contractual Necessity: To fulfill our services and obligations
• Legal Obligation: To comply with regulatory requirements
• Legitimate Interest: For security, fraud prevention, and business operations
• Consent: For marketing communications and non-essential cookies

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Payment processors and financial institutions
• Shipping and logistics companies
• IT service providers and cloud hosting
• Legal and professional advisors
• Identity verification services

5.2 Legal Requirements

• Government agencies (IRS, FinCEN, customs authorities)
• Law enforcement when required by law
• Courts and legal proceedings
• Regulatory authorities (CFTC, SEC, state regulators)

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement comprehensive security measures including:

• Encryption of sensitive data in transit and at rest
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Employee training on data protection
• Physical security controls at our facilities
• Incident response procedures

7. Data Retention

We retain your personal information for:

• Active Accounts: Duration of business relationship plus 7 years
• Transaction Records: Minimum 5 years as required by law
• Identity Information: 5 years after account closure
• Marketing Data: Until you opt-out or 3 years of inactivity
• Website Analytics: 26 months maximum

8. Your Rights

You have the following rights regarding your personal information:

8.1 General Rights

• Access: Request copies of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications

8.2 Additional Rights for EU Residents (GDPR)

• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Automated Decision-Making: Opt-out of automated profiling

8.3 California Residents (CCPA)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable
• Appropriate safeguards as required by law

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

14. Regulatory Information

For EU residents, you have the right to lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.