Premium Customer Support
Expert assistance when you need it most
Our dedicated support team is here to help with every aspect of your precious metals investment journey. Get personalized guidance from industry experts.
How Can We Help You?
Choose the contact method that works best for you. All channels connect you directly with our precious metals experts.
Live Chat
Get instant answers from our support specialists. Perfect for quick questions and immediate assistance.
Available: 24/7
Start ChatPhone Support
Speak directly with our precious metals experts for detailed consultation and personalized advice.
Available: Mon-Fri 8AM-8PM EST
Call (207) 473-1616Email Support
Send detailed questions and receive comprehensive responses from our technical team.
Response: Within 2 hours
Send EmailSupport Ticket
Submit complex issues through our ticketing system for detailed tracking and resolution.
Response: Within 1 hour
Create TicketSupport Hours & Availability
We're here when you need us most, with extended hours and multiple time zone coverage.
Phone Support
- Monday - Friday8:00 AM - 8:00 PM EST
- Saturday9:00 AM - 5:00 PM EST
- Sunday10:00 AM - 4:00 PM EST
- HolidaysLimited Hours
Live Chat
- 24/7 AvailabilityAlways Online
- Instant Response< 2 minutes
- Expert StaffAll Time Zones
- Emergency SupportAvailable
Email & Tickets
- Email ResponseWithin 2 hours
- Ticket ResponseWithin 1 hour
- Priority SupportWithin 30 minutes
- Status UpdatesReal-time
Submit a Support Ticket
For complex issues or detailed assistance, submit a support ticket and our specialists will work to resolve your concern promptly.
Premium Priority Support
For our VIP customers, we offer enhanced support with exclusive benefits and faster response times.
Priority Response
Jump to the front of the queue with priority handling and 30-minute response guarantee.
Dedicated Account Manager
Get a personal account manager who knows your portfolio and investment goals.
Direct Phone Line
Skip the queue with your dedicated priority support phone number.
VIP Benefits
Exclusive access to market insights, priority product allocation, and special pricing.